Hong Kong Mental Health Hotlines & Resources

With increasing worries surrounding Hong Kong young adults’ emotional needs, men’s low rates of help-seeking behavior, alongside the rise of “lying flat” amongst school-aged children, there has also been a growing number of resources available to the public on tackling some of these issues.

This page provides a comprehensive list of services specifically designed to support children, adolescents, and their families in Hong Kong. These resources aim to offer assistance and guidance through emotional or emergency support and education, while also including support for parents and families.

👶🧒 Services for Children & Adolescents

Name	Contact	Hours	Audience	Language	Description	Website or Socials
📞 999 Emergency Services	999	24/7	General Public	Multilingual	Emergency services for severe emotional distress	Website
📞 Suicide Prevention Services “Youth Link”	2382 0777	24-hr	Ages under 24 & families	Cantonese	24-hr youth suicide prevention hotline	Website, Facebook
📞 ACA Parent-Child Support Hotline	2755 1122	Mon–Fri 9 am–9 pm; Sat 9 am–1 pm	Ages under 18 yrs & their parents	Cantonese Putonghua English	Parenting support and child protection	Website, Facebook
📲 Caritas Infinity Teens	2117 0321 WhatsApp & Signal 9377 3666 Email ycsteens@caritassws.org.hk	Mon–Tue 10 am–6 pm; Wed–Thu 2 pm–10 pm; Fri–Sat 6 pm–2 am	Ages 6–24 yrs	Cantonese Putonghua English	Online youth support	Website, Facebook, Instagram
📲 eSm^_^iley (HKCYS)	3615 8331 WhatsApp 6280 6281 Email esmiley@hkcys.org.hk	Mon, Tue, Sat 6 pm–2 am; Wed–Fri 6 pm–10 pm	6–24 yrs	Cantonese English	At-risk youth online support	Website, Facebook, Instagram, WeChat/Telegram: esmileyhk
🏥 HA EASY Programme	2928 3283	24-hr	Ages 15–64 yrs	Cantonese Putonghua English	Early psychosis assessment & referral hotline	Website
📲 Jockey Club Open Up	WhatsApp & SMS: 9101 2012	24-hr	Ages 6–24 yrs	Cantonese Putonghua English	Online multilingual text-based mental-health support	Website, Facebook, Instagram
📞 HKFYG “Youthline”	2777 8899	Mon–Sat 2 pm–2 am	Ages 6–24 yrs	Cantonese	Telephone support for youth	hkfyg.org.hk
💬 HKFYG “uTouch”	WhatsApp 6277 8899 Email utouch@hkfyg.org.hk	Tue–Thu 4 pm–10 pm; Fri–Sat 4 pm–2 am	Ages 6–24 yrs	Chinese	Online text-based youth support	Website, Facebook, Instagram
💬 Nite Cat (BGCA)	WhatsApp: 6601 4823 Email nitecat@bgca.org.hk	Mon, Tue, Fri 6 pm–2 am	Ages 6–24 yrs	Chinese	Online text-based youth support	Website, Facebook, Instagram
📲 6PM Cyber Youth (SJS)	2609 3228 WhatsApp 5933 3711 Email cyberyouth@sjs.org.hk	Mon 10 am–6 pm; Tue 2 pm–6 pm; Wed 10 am–2 pm; Thu 2 pm–10 pm; Fri–Sat 2 pm–2 am	Ages 6–24 yrs	Chinese	Hotline and online text-based youth support	Website, Facebook, Instagram
📲 Youth Outreach	WhatsApp & hotline: 9088 1023	24-hr hotline; WhatsApp chat 10 pm–6 am	Ages 6–24 yrs	Cantonese Putonghua English	24-hr youth outreach service	yo.org.hk, Facebook, Instagram
💬 The Samaritan Befrienders Chatpoint	Web chat platform	Mon–Fri 4 pm–1 am; Sat–Sun & Public Holidays 4 pm–2 am	Anybody in need of emotional support and suicide prevention	Chinese English	Online text-based support for suicide prevention	Website
📞 The Samaritan Befrienders Here to Hear	2389 2227 WhatsApp 5779 7356	Daily 4 pm–2 am	Youth	Cantonese	Peer support for suicide prevention	Website, Facebook

🧑‍🤝‍🧑 Services for the General Public

Name	Contact	Hours	Audience	Language	Description	Website or Socials
📞 Caritas Family Crisis Support Centre “18188”	18288	24-hr	For ages 18 and above	Cantonese, Putonghua, English	Family crisis support and emergency intervention hotline	Website
📞 CEASE Crisis Hotline “18281”	18281	24-hr	For victims of domestic & sexual violence	Cantonese, Putonghua, English	Domestic violence support hotline	Website
📞 Samaritans Multilingual Hotline	2896 0000	24-hr	General public	Cantonese, Putonghua, English, other languages	Suicide prevention & emotional support	Website, Facebook
📞 Suicide Prevention Services	2382 0000	24-hr	General public	Cantonese	24-hr suicide prevention line	Website
📞 “18111” Shall We Talk	18111	24-hr	General public	Cantonese, English	Mental-health support and referral hotline	Website
📞 Baptist Oi Kwan EMS Hotline	2535 4135	Mon, Wed–Fri 10 am–12 :30 pm & 2 pm–5 pm; Tue 10 am–9 pm	General public	Cantonese	Mental health consultation and referral hotline	Website
📱 Counselline App (Mental Health Association HK)	—	Mon–Fri 2 pm–10 pm for online counselling	General public	Chinese, English	Text-based mobile counselling app	Website
🏥 HA Psychiatric Hotline	2466 7350	24-hr	For individuals living with mental health issues, and their families	Cantonese, Putonghua, English	24-hr psychiatric enquiries, information, and referral hotline	Website
📞 HKFWS Careline	2342 3110	Mon–Thu, Sat 10 am–12:30 pm, 2:30 pm-5 pm; Fri 2:30 pm–5 pm	General public	Cantonese	Emotional support and counselling hotline	Website
📞 Narcotics Division Telephone Enquiry	186 186 WhatsApp Messaging: 9818 6186	24-hr Whatsapp: Mon-Fri 10 am-10 pm; Sat-Sun or PH 10 am-8 pm	For people facing drug addiction and the loved ones supporting them	Cantonese, English	Substance abuse enquiry & referral	Website
📞 PS33 Guidance Service	2368 8269	Mon–Fri 10 am–1 pm, 2 pm-6 pm	For people facing drug addiction and the loved ones supporting them	Cantonese	Drug counselling & support services	Website
✉️ SBHK Befrienders	2389 2222 (Chinese) 2389 2223 (English) Email touch@sbhk.org.hk	24-hr (Chinese) Mon-Fri 6:30 pm-10 pm	General public	Chinese, English	Emotional support via hotline and email	Website
🗨️ “Say Something” Chatroom	Web Chatroom	Mon-Thur 6 pm–12 am; Fri-Sun, PH 6 pm-3 am	General public	Cantonese	Online emotional support chatroom by Suicide Prevention Services	Chatroom
📞 SWD Emotional Support Hotline	2343 2255	Mon–Fri 9 am–5 pm; Sat 9 am–12 pm for counselling support	General public	Cantonese, Putonghua, English	24-hr emotional support hotline	Website
📞 Teacher Helpline (EDB)	8100 3361	Daily 10 am–10 pm	For educators (Teachers & principals) under work stress	Cantonese, Putonghua, English	Helpline for school staff	Website

🌐 Community Resources & Online Platforms

Name	Audience	Language	Description	Website or Socials
⛵ BOKSS Youthorizons	Ages 12–24	Chinese, English	Youth outreach and counselling services	Website
🏫 EDB Mental Health Portal	Students in Hong Kong	Chinese, English	Education Bureau’s official portal for mental-health support	Website
🎓 HKU Centre for Suicide Research & Prevention (CSRP)	General public	English	Suicide prevention research hub by HKU	Website
🌐 Integrated Community Centre for Mental Wellness	Ages 15+	Multilingual	Mental wellness services by Social Welfare Department	Website
💡 Jockey Club LevelMind	Ages 12–24	Chinese, English	Youth-focused emotional-wellness education platform	Website
📱 Jockey Club Tour Heart Project	General public	Chinese, English	Online mental-health toolkit & emotional-support chatbot	Website
📖 Student Health Services Emotional Tips	Students, parents, teachers	Chinese, English	Emotional-health guidance tips and insights hub	Website

(Above list of resources were translated and updated from here).

Looking for a counsellor? Enquire about booking your first session with Compassionate Minds here.