Hotline and Resources
This page provides a comprehensive list of services specifically designed to support children, adolescents, and their families. These resources aim to offer assistance and guidance to young people in Hong Kong through emotional or emergency support and education, while also including support for parents and families.
👶🧒 Services for Children & Adolescents
| Name | Contact | Hours | Audience | Language | Description | Website or Socials |
|---|---|---|---|---|---|---|
| 📞 ACA Parent-Child Support Hotline | 2755 1122 | Mon–Fri 9 am–1 pm & 2 pm–9 pm; Sat 9 am–1 pm | Ages under 18 yrs & their parents | Cantonese Putonghua English |
Parenting support and child protection | Website, Facebook |
| 📲 Caritas Infinity Teens | 2117 0321 WhatsApp & Signal 9377 3666 Email ycsteens@caritassws.org.hk |
Mon–Tue 10 am–6 pm; Wed–Thu 2 pm–10 pm; Fri–Sat 6 pm–2 am | Ages 6–24 yrs | Cantonese Putonghua English |
Online youth support | Website, Facebook, Instagram |
| 📲 eSm^_^iley (HKCYS) | 3615 8331 WhatsApp 6280 6281 Email esmiley@hkcys.org.hk |
Mon, Tue, Sat 6 pm–2 am; Wed–Fri 6 pm–10 pm | 6–24 yrs | Cantonese English |
At-risk youth online support | Website, Facebook, Instagram, WeChat/Telegram: esmileyhk |
| 🏥 HA EASY Programme | 2928 3283 | 24-hr | Ages 15–64 yrs | Cantonese Putonghua English |
Early psychosis assessment & referral hotline | Website |
| 📲 Jockey Club Open Up | WhatsApp & SMS: 9101 2012 | 24-hr | Ages 6–24 yrs | Cantonese Putonghua English |
Online multilingual text-based mental-health support | Website, Facebook, Instagram |
| 📞 HKFYG “Youthline” | 2777 8899 | Mon–Sat 2 pm–2 am | Ages 6–24 yrs | Cantonese | Telephone support for youth | hkfyg.org.hk |
| 💬 HKFYG “uTouch” | WhatsApp 6277 8899 Email utouch@hkfyg.org.hk |
Tue 10 am–10 pm; Wed–Thu 2 pm–10 pm; Fri–Sat 2 pm–2 am | Ages 6–24 yrs | Chinese | Online text-based youth support | Website, Facebook, Instagram |
| 💬 Nite Cat (BGCA) | WhatsApp: 6601 4823 Email nitecat@bgca.org.hk |
Mon, Tue, Fri 6 pm–2 am | Ages 6–24 yrs | Chinese | Online text-based youth support | Website, Facebook, Instagram |
| 📲 6PM Cyber Youth (SJS) | 2609 3228 WhatsApp 5933 3711 Email cyberyouth@sjs.org.hk |
Mon 10 am–6 pm; Tue 2 pm–6 pm; Wed 10 am–2 pm; Thu 2 pm–10 pm; Fri–Sat 2 pm–2 am | Ages 6–24 yrs | Chinese | Hotline and online text-based youth support | Website, Facebook, Instagram |
| 📲 Youth Outreach | WhatsApp & hotline: 9088 1023 | 24-hr hotline; WhatsApp chat 10 pm–6 am | Ages 6–24 yrs | Cantonese Putonghua English |
24-hr youth outreach service | yo.org.hk, Facebook, Instagram |
| 📞 Suicide Prevention Services “Youth Link” | 2382 0777 | 24-hr | Ages under 24 & families | Cantonese | 24-hr youth suicide prevention hotline | Website, Facebook |
| 💬 The Samaritan Befrienders Chatpoint | Web chat platform | Mon–Fri 4 pm–1 am; Sat–Sun & Public Holidays 4 pm–2 am | Anybody in need of emotional support and suicide prevention | Chinese English |
Online text-based support for suicide prevention | Website |
| 📞 The Samaritan Befrienders Here to Hear | 2389 2227 WhatsApp 5779 7356 |
Daily 4 pm–2 am | Youth | Cantonese | Peer support for suicide prevention | Website, Facebook |
(Above list of resources were translated and updated from here).
