Hong Kong Mental Health Hotlines & Resources 2025
This page provides a comprehensive list of services specifically designed to support children, adolescents, and their families. These resources aim to offer assistance and guidance to young people in Hong Kong through emotional or emergency support and education, while also including support for parents and families.
👶🧒 Services for Children & Adolescents
| Name | Contact | Hours | Audience | Language | Description | Website or Socials |
|---|---|---|---|---|---|---|
| 📞 999 Emergency Services | 999 | 24/7 | General Public | Multilingual | Emergency services for severe emotional distress | Website |
| 📞 Suicide Prevention Services “Youth Link” | 2382 0777 | 24-hr | Ages under 24 & families | Cantonese | 24-hr youth suicide prevention hotline | Website, Facebook |
| 📞 ACA Parent-Child Support Hotline | 2755 1122 | Mon–Fri 9 am–1 pm & 2 pm–9 pm; Sat 9 am–1 pm | Ages under 18 yrs & their parents | Cantonese Putonghua English |
Parenting support and child protection | Website, Facebook |
| 📲 Caritas Infinity Teens | 2117 0321 WhatsApp & Signal 9377 3666 Email ycsteens@caritassws.org.hk |
Mon–Tue 10 am–6 pm; Wed–Thu 2 pm–10 pm; Fri–Sat 6 pm–2 am | Ages 6–24 yrs | Cantonese Putonghua English |
Online youth support | Website, Facebook, Instagram |
| 📲 eSm^_^iley (HKCYS) | 3615 8331 WhatsApp 6280 6281 Email esmiley@hkcys.org.hk |
Mon, Tue, Sat 6 pm–2 am; Wed–Fri 6 pm–10 pm | 6–24 yrs | Cantonese English |
At-risk youth online support | Website, Facebook, Instagram, WeChat/Telegram: esmileyhk |
| 🏥 HA EASY Programme | 2928 3283 | 24-hr | Ages 15–64 yrs | Cantonese Putonghua English |
Early psychosis assessment & referral hotline | Website |
| 📲 Jockey Club Open Up | WhatsApp & SMS: 9101 2012 | 24-hr | Ages 6–24 yrs | Cantonese Putonghua English |
Online multilingual text-based mental-health support | Website, Facebook, Instagram |
| 📞 HKFYG “Youthline” | 2777 8899 | Mon–Sat 2 pm–2 am | Ages 6–24 yrs | Cantonese | Telephone support for youth | hkfyg.org.hk |
| 💬 HKFYG “uTouch” | WhatsApp 6277 8899 Email utouch@hkfyg.org.hk |
Tue 10 am–10 pm; Wed–Thu 2 pm–10 pm; Fri–Sat 2 pm–2 am | Ages 6–24 yrs | Chinese | Online text-based youth support | Website, Facebook, Instagram |
| 💬 Nite Cat (BGCA) | WhatsApp: 6601 4823 Email nitecat@bgca.org.hk |
Mon, Tue, Fri 6 pm–2 am | Ages 6–24 yrs | Chinese | Online text-based youth support | Website, Facebook, Instagram |
| 📲 6PM Cyber Youth (SJS) | 2609 3228 WhatsApp 5933 3711 Email cyberyouth@sjs.org.hk |
Mon 10 am–6 pm; Tue 2 pm–6 pm; Wed 10 am–2 pm; Thu 2 pm–10 pm; Fri–Sat 2 pm–2 am | Ages 6–24 yrs | Chinese | Hotline and online text-based youth support | Website, Facebook, Instagram |
| 📲 Youth Outreach | WhatsApp & hotline: 9088 1023 | 24-hr hotline; WhatsApp chat 10 pm–6 am | Ages 6–24 yrs | Cantonese Putonghua English |
24-hr youth outreach service | yo.org.hk, Facebook, Instagram |
| 💬 The Samaritan Befrienders Chatpoint | Web chat platform | Mon–Fri 4 pm–1 am; Sat–Sun & Public Holidays 4 pm–2 am | Anybody in need of emotional support and suicide prevention | Chinese English |
Online text-based support for suicide prevention | Website |
| 📞 The Samaritan Befrienders Here to Hear | 2389 2227 WhatsApp 5779 7356 |
Daily 4 pm–2 am | Youth | Cantonese | Peer support for suicide prevention | Website, Facebook |
🧑🤝🧑 Services for the General Public
| Name | Contact | Hours | Audience | Language | Description | Website or Socials |
|---|---|---|---|---|---|---|
| 📞 Caritas Family Crisis Support Centre “18188” | 18288 | 24-hr | For ages 18 and above | Cantonese, Putonghua, English | Family crisis support and emergency intervention hotline | Website |
| 📞 CEASE Crisis Hotline “18281” | 18281 | 24-hr | For victims of domestic & sexual violence | Cantonese, Putonghua, English | Domestic violence support hotline | Website |
| 📞 Samaritans Multilingual Hotline | 2896 0000 | 24-hr | General public | Cantonese, Putonghua, English, other languages | Suicide prevention & emotional support | Website, Facebook |
| 📞 Suicide Prevention Services | 2382 0000 | 24-hr | General public | Cantonese | 24-hr suicide prevention line | Website |
| 📞 “18111” Shall We Talk | 18111 | 24-hr | General public | Cantonese, English | Mental-health support and referral hotline | Website |
| 📞 Baptist Oi Kwan EMS Hotline | 2535 4135 | Mon, Wed–Fri 10 am–12 :30 pm & 2 pm–5 pm; Tue 10 am–9 pm | General public | Cantonese | Mental health consultation and referral hotline | Website |
| 📱 Counselline App (Mental Health Association HK) | — | Mon–Fri 2 pm–10 pm for online counselling | General public | Chinese, English | Text-based mobile counselling app | Website |
| 🏥 HA Psychiatric Hotline | 2466 7350 | 24-hr | For individuals living with mental health issues, and their families | Cantonese, Putonghua, English | 24-hr psychiatric enquiries, information, and referral hotline | Website |
| 📞 HKFWS Careline | 2342 3110 | Mon–Thu, Sat 10 am–12:30 pm, 2:30 pm-5 pm; Fri 2:30 pm–5 pm | General public | Cantonese | Emotional support and counselling hotline | Website |
| 📞 Narcotics Division Telephone Enquiry | 186 186 WhatsApp Messaging: 9818 6186 |
24-hr Whatsapp: Mon-Fri 10 am-10 pm; Sat-Sun or PH 10 am-8 pm |
For people facing drug addiction and the loved ones supporting them | Cantonese, English | Substance abuse enquiry & referral | Website |
| 📞 PS33 Guidance Service | 2368 8269 | Mon–Fri 10 am–1 pm, 2 pm-6 pm | For people facing drug addiction and the loved ones supporting them | Cantonese | Drug counselling & support services | Website |
| ✉️ SBHK Befrienders | 2389 2222 (Chinese) 2389 2223 (English) Email touch@sbhk.org.hk |
24-hr (Chinese) Mon-Fri 6:30 pm-10 pm |
General public | Chinese, English | Emotional support via hotline and email | Website |
| 🗨️ “Say Something” Chatroom | Web Chatroom | Mon-Thur 6 pm–12 am; Fri-Sun, PH 6 pm-3 am | General public | Cantonese | Online emotional support chatroom by Suicide Prevention Services | Chatroom |
| 📞 SWD Emotional Support Hotline | 2343 2255 | Mon–Fri 9 am–5 pm; Sat 9 am–12 pm for counselling support | General public | Cantonese, Putonghua, English | 24-hr emotional support hotline | Website |
| 📞 Teacher Helpline (EDB) | 8100 3361 | Daily 10 am–10 pm | For educators (Teachers & principals) under work stress | Cantonese, Putonghua, English | Helpline for school staff | Website |
🌐 Community Resources & Online Platforms
| Name | Audience | Language | Description | Website or Socials |
|---|---|---|---|---|
| ⛵ BOKSS Youthorizons | Ages 12–24 | Chinese, English | Youth outreach and counselling services | Website |
| 🏫 EDB Mental Health Portal | Students in Hong Kong | Chinese, English | Education Bureau’s official portal for mental-health support | Website |
| 🎓 HKU Centre for Suicide Research & Prevention (CSRP) | General public | English | Suicide prevention research hub by HKU | Website |
| 🌐 Integrated Community Centre for Mental Wellness | Ages 15+ | Multilingual | Mental wellness services by Social Welfare Department | Website |
| 💡 Jockey Club LevelMind | Ages 12–24 | Chinese, English | Youth-focused emotional-wellness education platform | Website |
| 📱 Jockey Club Tour Heart Project | General public | Chinese, English | Online mental-health toolkit & emotional-support chatbot | Website |
| 📖 Student Health Services Emotional Tips | Students, parents, teachers | Chinese, English | Emotional-health guidance tips and insights hub | Website |
(Above list of resources were translated and updated from here).
